This Privacy Policy explains how Medilife — Samudra Footwear ("we", "us", "our"), operating as Comfort for Feet, collects, uses and protects your information when you use this website or contact us for consultations, custom insoles or footwear. By using our website or services, you agree to this policy.
1. Information we collect
We only collect what we need to help you:
- Details you give us — your name, phone number, and the foot concern or notes you share through our booking form or on WhatsApp.
- Photos you choose to send — if you share images of your feet or footwear for an assessment, we use them only to advise you.
- Order & delivery details — the address and contact information needed to deliver insoles or footwear.
- Basic technical data — standard information your browser sends (such as device type and approximate region) when visiting the site.
2. Payment information
Payments are processed through third-party services (such as UPI apps, or a booking/payment link). We do not collect or store your card numbers, UPI PIN, or bank credentials. Those details are handled directly by your payment app or provider under their own terms and privacy policies.
3. How we use your information
- To respond to your enquiry and schedule your consultation or fitting.
- To provide foot-care guidance and prepare custom insoles or footwear.
- To process and deliver your orders.
- To send you appointment or order updates (usually via WhatsApp or phone).
- To improve our products and service.
4. Health information
Any health-related details you share (such as a description of pain, flat feet, diabetes or other conditions) are treated as confidential and used only to advise you on appropriate footwear and footcare. We do not sell or share this information for marketing.
5. Sharing your information
We do not sell your personal information. We share it only when necessary:
- With delivery/courier partners, to ship your order.
- With payment providers, to process your payment.
- Where required by law, or to protect our rights and safety.
6. Third-party services on this site
This website loads Google Fonts and a QR-code library from external content-delivery networks to display correctly, and uses WhatsApp links for booking. These third parties may receive basic technical request data as part of serving those resources, governed by their own policies.
7. Data retention
We keep your information only as long as needed to provide our services, maintain order and fitting records, and meet legal or accounting requirements, after which it is deleted or anonymised.
8. Security
We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your rights
You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below and we will respond within a reasonable time.
10. Children
Our services are intended for adults. Where footwear or insoles are arranged for a minor, this should be done by a parent or guardian.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the latest version. Continued use of our services after changes means you accept the updated policy.